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ORDER POLICY

  1. Products are delivered within 2 weeks after the payment is received as it takes about 2 to 5 working days to transfer payment into account.

  2. Complete information about the payment is required before entertaining any kind of order.

  3. If the order is placed in weekend or on holidays then in that case processing of order will start on next working day.

RETURN POLICY

15 DAYS RETURN

  1. Customer must need to remember that they should return the purchased item within 15 days of their purchase

  2. Order Number, Picture of damaged product and described reason to return the product should be provided by email.

  3. After complete evaluation of the problem, suitable instruction and return address to return the product will be provided.

  4. Consumers are required to return the products only in its original packing.

  5. Complains related to products are accepted only when the product is not opened or damaged.

 

We must notify our beloved customers that they have no other legal right to return a product and receive a refund or exchange; then customers will nonetheless be entitled to return a product to us. If the products are liable to deteriorate then the products may not be returned or refunded under our returns policy.

SOME IMPORTANT TERMS TO BE KEPT IN MIND

 

 

  • Customer support service is provided and customer can contact us through the mail.

  • In case of delivery of different product we accept complain via mail and suitable service is provided accordingly.

  • In case wrong shipment of product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the consumer demand.

  • In case of exchange or mismatch of product, replacement can be done within 2 weeks after receiving the product.

  • Exchange of product can be entertained through Customer Services only within the 14 days in case of any kind of damages or scratches.

  • Kamran Perfumery Works have a complete right to change composition and design of the products.

 

Consumers are acquainted to go through the terms thoroughly before placing each order. As stated earlier, Kamran Perfumery Works preserves the right to make changes in terms and conditions regarding products payment, its delivery and its availability.

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